logo studzem.ru STUDZEM.RU | Личный кабинет | Контакты | Доставка товара

Liz Gallacher ITIL Foundation Exam Study Guide


Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

2667.51 RUR

похожие

Подробнее

Robin Qiu G. Service Science. The Foundations of Engineering and Management


Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

10325.84 RUR

похожие

Подробнее

Jon Paz Salesforce Service Cloud For Dummies


Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions. Examines how to enable your agents to provide efficient service Discusses how to interact with customers through any channel Offers insights on improving internal communication and collaboration Shows how to resolve customer's questions in a timely manner Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.

2000.46 RUR

похожие

Подробнее

Николай Басов Перепродажа download

Caroline Williams Assertive Outreach in Mental Healthcare. Current Perspectives


Assertive Outreach in Mental Healthcare: Current Perspectives explores experiences, successes, interventions, and service user stories as well as lessons learned from the implementation experience surrounding assertive intervention. It provides a synthesis of expert experience in the field as well as experiences of grass roots team practitioners. This book makes a valuable contribution to the field by addressing in depth a wide range of topics critical to the delivery of assertive outreach services and providing practitioners with a manual into which they can feed lessons learned from other teams for continuous service improvement. This book is an essential reference for anyone with an interest in assertive outreach and community treatment approaches in mental health. Special features: Provides a contemporary analysis of current service developments in the area Written by experts in the field Covers cross-cutting issues relevant to all areas of community mental health care Includes multiple perspectives: service user, researcher, service manager, commissioner, clinician and carer Covers both service delivery and therapeutic interventions Explores how the assertive outreach model is applied in the UK and Europe

5233.58 RUR

похожие

Подробнее

Устройство Battery Service Expert PL-C010P

Компрессор Fubag Service Master Kit + 6 предметов 8213790KOA604 / 8213790KOA542

Перчатки RIBOLOV SERVICE Norfin Argo


Для Для Перчатки для рыбалки.

1299 RUR

RIBOLOV SERVICE Перчатки Norfin Argo похожие

Подробнее

Zhuo Xu Designing and Implementing IP/MPLS-Based Ethernet Layer 2 VPN Services. An Advanced Guide for VPLS VLL


A guide to designing and implementing VPLS services over an IP/MPLS switched service provider backbone Today's communication providers are looking for convenience, simplicity, and flexible bandwidth across wide area networks-but with the quality of service and control that is critical for business networking applications like video, voice and data. Carrier Ethernet VPN services based on VPLS makes this a reality. Virtual Private LAN Service (VPLS) is a pseudowire (PW) based, multipoint-to-multipoint layer 2 Ethernet VPN service provided by services providers By deploying a VPLS service to customers, the operator can focus on providing high throughput, highly available Ethernet bridging services and leave the layer 3 routing decision up to the customer. Virtual Private LAN Services (VPLS) is quickly becoming the number one choice for many enterprises and service providers to deploy data communication networks. Alcatel-Lucent VPLS solution enables service providers to offer enterprise customers the operational cost benefits of Ethernet with the predictable QoS characteristics of MPLS. Items Covered: Building Converged Service Networks with IP/MPLS VPN Technology IP/MPLS VPN Multi-Service Network Overview Using MPLS Label Switched Paths as Service Transport Tunnels Routing Protocol Traffi c Engineering and CSPF RSVP-TE Protocol MPLS Resiliency – Secondary LSP MPLS Resiliency – RSVP-TE LSP Fast Reroute Label Distribution Protocol IP/MPLS VPN Service Routing Architecture Virtual Leased Line Services Virtual Private LAN Service Hierarchical VPLS High Availability in an IP/MPLS VPN Network VLL Service Resiliency VPLS Service Resiliency VPLS BGP Auto-Discovery PBB-VPLS OAM in a VPLS Service Network

5603.17 RUR

похожие

Подробнее

OLLIN PROFESSIONAL SERVICE LINE Протектор для Чувствительной Кожи Головы Сolor Service Sensitive Skin Protector, 150 мл


Специальная формула протектора, создана для защиты волос и кожи головы во время процесса окрашивания или обесцвечивания. Смягчает формулу красящей, осветляющей смеси и состава для химической завивки.

330.15 RUR

OLLIN PROFESSIONAL SERVICE LINE Протектор для Чувствительной Кожи Головы Сolor Service Sensitive Skin Protector, 150 мл похожие

Подробнее

OLLIN PROFESSIONAL SERVICE LINE Протектор для Чувствительной Кожи Головы Сolor Service Sensitive Skin Protector, 30мл


Специальная формула протектора, создана для защиты волос и кожи головы во время процесса окрашивания или обесцвечивания. Смягчает формулу красящей, осветляющей смеси и состава для химической завивки.

93 RUR

OLLIN PROFESSIONAL SERVICE LINE Протектор для Чувствительной Кожи Головы Сolor Service Sensitive Skin Protector, 30мл похожие

Подробнее

Julie Adair King Canon EOS Digital Rebel XSi/450D For Dummies


If you’re as excited as we are about the Rebel XSi/450D, you probably can’t wait to start shooting. Canon EOS Digital Rebel XSi/450D For Dummies will show you how to make every shot count! Even if you’re new to digital SLR cameras or are unfamiliar with general photography terms and techniques, this handy guide will show you how to feel comfortable with the controls and start taking beautiful photographs. Don’t worry if you’ve never heard the words aperture, white balance, or ISO. You’ll soon be switching easily between automatic and manual modes, managing exposure, and using the all-important Quality setting! You’ll learn everything about the lenses, from how to choose the ones you need to how to handle them. You’ll finally know how to push just the right buttons to achieve the results that you desire. In a snap, you will find out how to unleash your creativity by manipulating exposure and lighting. You will find out how to: Control picture quality Adjust resolution for image quality and size Shoot in automatic and manual modes Review photos using Playback Mode and the histogram, delete unwanted photos, and protect valuable photos from accidental deletion Manipulate exposure, color, focus, and lighting Download, organize, archive, print, and share photos with family and friends Complete with lists of ten fast photo-editing tricks and ten special-purpose features to explore on a rainy day, Canon EOS Digital Rebel XSi/450D For Dummies is your one-stop guide to setting up, working with, and making the most of your new Canon digital SLR camera.

2000.46 RUR

похожие

Подробнее

Mary Gillespie Helen Service Providers. ASPs, ISPs, MSPs, and WSPs


A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

2800.92 RUR

похожие

Подробнее

Vilhelm Parfumerie ROOM SERVICE Парфюмерная вода


История создания: Посвящение Грете Гарбо. Королева Голливуда. Коварная обольстительница на сцене, в личной жизни Грета Гарбо держала свое сердце закрытым от публики. Одна в своём номере отеля, облачённая в струящийся атлас, она отстранялась от окружающего мира. Концепция: Room Service – струящаяся словно шелк композиция, полная изысканной загадки и тайны. Пьянящий эротизм и провокационная отстраненность. Характер: Таинственный, мягкий, нежный, шелковый. Мандариновый нектар, Ежевика, Розовая орхидея, Зелёный бамбук, Чёрная Амбра, Сандаловое дерево.

19070 RUR

Vilhelm Parfumerie Vilhelm Parfumerie ROOM SERVICE Парфюмерная вода ROOM SERVICE Парфюмерная вода похожие

Подробнее

Pushpak Sarkar Data as a Service. A Framework for Providing Reusable Enterprise Services


Data as a Service shows how organizations can leverage “data as a service” by providing real-life case studies on the various and innovative architectures and related patterns Comprehensive approach to introducing data as a service in any organization A reusable and flexible SOA based architecture framework Roadmap to introduce ‘big data as a service’ for potential clients Presents a thorough description of each component in the DaaS reference architecture so readers can implement solutions

5548.12 RUR

похожие

Подробнее

Fei Tao Resource Service Management in Manufacturing Grid System


This book includes discussion on advance computer technologies such as cloud computing, grid computing, and service computing. In addition, it furthers the theory and technology of grid technologies that is used in manufacturing, and accelerates the development of service-oriented manufacturing.

15466.72 RUR

похожие

Подробнее

Творческий коллектив шоу «Сергей Стиллавин и его друзья» FIT Service


История компании FIT SERVICE началась в 2008 году. Сейчас это сеть автосервисов федерального масштаба, где работают 122 станции. О том, как всё начиналось, и о тонкостях руководства рассказал основатель федеральной сети автосервисов FIT Service Данил Соловьев.

49 RUR

похожие

Подробнее

Нож Универсальный сервисный Service Knife 190 мм, сталь AUS-8, Tojiro


Нож Универсальный сервисный Service Knife 190 мм, сталь AUS-8

8740 RUR

похожие

Подробнее

Нож для нарезки семги Service Knife, Tojiro, 300 мм, сталь AUS-8


Нож для нарезки семги Service Knife 300 мм, сталь AUS-8

8970 RUR

похожие

Подробнее

Другое RIBOLOV SERVICE Балансир Lucky John Nordic 4 40мм/301

Рыболовная снасть RIBOLOV SERVICE Балансир Lucky John Classic 6 60мм/20

Блесна RIBOLOV SERVICE Балансир Lucky John Baltic 4 40мм/201

Рыболовная снасть RIBOLOV SERVICE Балансир Lucky John Baltic 6 60мм/24

Ложка RIBOLOV SERVICE Балансир Lj Pro Series Mebaru 37мм/105

Ложка RIBOLOV SERVICE Балансир Lucky John Classic 4 40мм/15н

Ледобур RIBOLOV SERVICE Rextor Blast 150мм


Для Для зимней рыбалки.

2599 RUR

RIBOLOV SERVICE Ледобур Rextor Blast 150мм похожие

Подробнее

Рыболовная снасть RIBOLOV SERVICE Балансир Lucky John Baltic 5 50мм/47н

Рыболовная снасть RIBOLOV SERVICE Балансир Lucky John Classic 6 60мм/54

Другое RIBOLOV SERVICE Балансир Lj Fin 4 60/15h

Комментарии